Product Operations Manager, Onboarding

About Stepful:

Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions and report an average 25% income increase after just four months of training. Stepful is backed by Y Combinator and recently closed a round led by AlleyCorp, Reach Capital, and Sempervirens.

What you’ll do:

• Lead operational processes to deliver the best onboarding experience
• Oversee operations for a growing team of admissions and success coaches
• Develop and execute creative initiatives and experiments to improve the onboarding experience for students and coaches
• Own and achieve onboarding success metrics
• Gather and analyze student success data and address areas for improvement
• Work cross-functionally with our product, engineering, and growth teams to provide visibility into the onboarding experience and help inform their roadmaps

This job is for you if:

• You have 3+ years of consulting or operational experience in a direct-to-consumer startup
• You are highly analytical with strong communication skills
• You are willing to do whatever it takes to get the job done successfully
• You aren’t afraid to get your hands dirty
• You learn quickly through experimentations
• You thrive in a fast-paced, ambiguous environment

Bonus points if:

• You have taught or coordinated online courses at scale
• You worked in healthcare

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.