Mintlify
Beautiful documentation that converts users
Customer Success Manager
About the role
Mintlify is looking for a Customer Success contractor to help support our post-sales customer journey, including ticket management, account growth, and retention. You will be working closely with our customers - identifying problems and working to improve their experience with the product.
About you
- Interested in building experiences that impact millions of developers
- A collaborative team player who believes in the power of strong teams to drive change
- Prior experience in Customers Success in B2B SaaS or a complex technical market
- Ability to synthesize and prioritize a large volume of customer requests and questions
- Excellent communication and interpersonal skills, capable of building and maintaining strong relationships with partners and stakeholders
About Mintlify
We’ll cut to the chase. We’re looking for self starters to join our fast moving founding team in our mission to empower millions of developers.
Mintlify's platform reaches 4m+ developers every year and power the documentation of 1000+ companies. We're also the #1 most popular YC product used by other YC companies in the past four years.
Our team has worked across transformative tech companies, gone through YC, and attracted some amazing investors from Bain Capital Ventures and the founders of Vercel, Sourcegraph, and other top developer tooling companies. We’re well capitalized and ready to put it to good use.
We're an in-person team in SF and hire for in-person, but we can always make exceptions for exceptional people :)
Company Benefits
Not sold yet? Check out some benefits you’ll have access to as well:
- 🧧 Competitive compensation and equity
- ✈️ Flexible work culture
- 🌻 20 days paid time off every year
- 🧑⚕️ Health, dental, vision
- 💸 401k or RRSP matching
- 🍱 Free lunch and dinners
- 💻 $700/year work setup stipend
- 💪 $200/month wellness stipend
- 🌴 Annual team offsite
- 🌿 Unlimited free mints
We're growing. Come grow with us!
We take exceptional people when they come along - and we really mean that!
Don’t see a specific role listed? That doesn't mean we won't have a spot for you. Click on the open application and drop us your resume. We'd love to consider you as opportunities open up in the future!
