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Text Blaze's mission is to help users work smarter anywhere they work.
As a member of the founding team and the head of Customer Success, you'll define and lead our Customer Success strategy and be entrusted with helping our customers unlock their full potential and achieve their goals using Text Blaze. For our users, from individual users using the free product to large enterprises with a multimillion-dollar contract, you will be the face and voice of Text Blaze, and for Text Blaze, you will be the voice of our users.
This is a crucial leadership role in our growing team. Text Blaze is a bottoms-up (product-led) company. We start from individual users and eventually sell to large enterprises, and Customer Success is what powers this journey.
This is not a typical Customer Success role; Customer Success is what drives our business and it's incorporated into every user touch point and interaction, from education, through onboarding and sales. You'll have full autonomy to decide what's the best way to help our users succeed.
We are an energetic, empathetic and passionate remote team, bringing together the best talent from across the globe. We like working together and collaborating, but we do it asynchronously allowing everyone to work the way they work best.
Text Blaze let's users create templates and insert them anywhere on the web using keyboard shortcuts. Snippets can include dynamic functionality like forms, formulas, real-time input and integrations with other apps.