Business Operations Manager

Location: SF / NY

Company Overview

At Morf, we're making it orders of magnitude faster and easier for digital healthcare providers to integrate medical data across the disparate third-party applications they use to deliver care.

We’re a small, scrappy team driven by empathy for our customers and teammates, pride in and mastery of our craft, and a passion for bringing healthcare IT into the 21st century.

Challenges this role will be help us tackle

Morf is looking for an enthusiastic and dynamic Business Operations Manager to drive operational efficiency across our growing company.

As our Business Operations Manager, you'll be a cornerstone of our tight-knit and nimble team, wearing multiple hats to ensure smooth internal operations and momentum towards our goals. Reporting directly to the CEO, you will have an opportunity to play a pivotal role on our journey towards scalability and impact by leading a wide range of operational and strategic projects.

Your first initiative will be to streamline how we interact with and support our customers in service of our higher level objectives. Once you’ve tackled this challenge, you will play a crucial role in overseeing and optimizing various operational processes across many domains, including go to market, finance, product development, and more.

This role is ideal for a self-starter, problem-solver, doer with a blend of strategy + execution, and who is passionate about organization, project management and developing efficient processes.

Only candidates based in SF or NY will be considered.

What you’ll do…

• Triage existing and potential customer requests efficiently and project manage those requests through to resolution while ensuring a high level of customer satisfaction
• Be the voice of the customer, translating learnings from customers and market research into actionable requirements and inputs for go-to-market strategies and the product roadmap.
• Become a product expert and understand the Morf vision in order to effectively communicate with customers and team members
• Monitor key performance indicators (KPIs) to track the effectiveness of operational initiatives and provide data-driven recommendations for improvements
• Maintain an up-to-date roadmap, tracking in-progress and planned work by partnering closely with the CEO and CTO, gathering required inputs and facilitating key prioritization decisions
• Explore and implement ways to eliminate menial or rote tasks through automation, AI or efficient delegation
• Identify bottlenecks to company progress and drive collaborative processes for brainstorming, decision making and planning required to bring solutions to life
• Develop and maintain internal operational documentation, training materials, and standard operating procedures (SOPs) in service of company goals and to support onboarding or training new team members or contractors
• Facilitate efficient, collaborative processes for OKR and project planning
• Stay abreast of industry trends and news that affects the business

What we’re looking for

• At least 2 years experience in an operational role
• 2-4 years acting as a leader on fast-paced projects
• Passion for organization, project management, and process efficiency
• Confident yet flexible, with excellent communication and time management skills
• Ability to balance details with big-picture thinking in service of higher-level objectives
• Structured and logical decision-making skills, with an ability to prioritize ruthlessly
• Strong opinions on tool usage and processes needed to achieve goals effectively

Even better if you have…

• Experience with go-to-market strategy, operations, and tools
• Proficiency with no-code builders and a knack for creative problem-solving
• Healthcare industry experience, particularly working with providers

What we offer…

• Launching pad to get experience across operations, product, finance, go-to-market based on performance and company needs
• A critical early role in a growing startup
• A collaborative and flexible work environment
• Competitive salary and equity options
• Remote work flexibility
• Health benefits

<aside> 💡 We welcome applications from any qualified people based in either the Bay-Area or NYC area. </aside>

Phone Screen

This stage is a more informal call to get to know more about the role, what you're looking for, and for you to evaluate whether it’s a good fit for you. We are looking for people with a strong interest in being part of an early stage company and in healthcare technology.

The conversation will also cover some of your past projects. We want to understand how you manage projects, collborate, and if you can speak to them with clarity on the details.

Take home - Case Study

We'll give you an assignment that will allow us to understand how you think, your style of written communication, and creativity in problem solving.

Interviews with the team

We'll review your case study and ask questions to dive deeper into your thought process. We'll cater these interviews based on your past experience and skill sets, as well as use them as an opportunity to understand your strengths and areas for growth. And we want to give you a chance to meet the team and ask any questions you have about the company / role.

Timing

Expect the interview process to last about a month from start to finish. The more information you can share about your situation and where you are in the process, the more we can either attempt to expedite/match, or save you time if we cannot.