Customer Support Associate - REMOTE or HYBRID

About the Company:

Two Dots is a rapidly growing tech company building a universal income and employment verification service. Our mission is to make consumer underwriting more fair by enabling seamless payroll data access between companies and consumers. We’re starting with income verification for residential real estate.

About the role:

We are seeking a Customer Support Associate to join our team and play a critical role in providing exceptional customer support and ensuring the smooth operation of our systems. As a customer-focused individual, you will have the opportunity to help drive the growth and success of our company by providing outstanding support to our clients.

Responsibilities:

Promptly and professionally respond to customer inquiries and support requests, engaging with property managers through both voice and chat support channels. Review AI results - basic understanding of different personal financial documents (paystubs, bank statements, tax transcripts, etc) Become a Two Dots product expert Monitor customer feedback and resolve any issues that may arise Efficiently manage and maintain inbound support inquiries via Intercom. Ensure compliance with company policies and procedures Ability to thrive in a fast-paced, unstructured environment – must be solutions-oriented!

Requirements:

Bachelor's degree in Business Administration, Operations, or a related field 1+ years of experience in a customer support or operations role Strong analytical and problem-solving skills Excellent verbal and written communication skills Ability to work well under pressure and manage multiple tasks simultaneously Experience with customer support software, such as Intercom Job will require non-traditional work hours (6 to 9 AM PST start time and weekend coverage)