Accounting Solutions Expert

Description 

Blue Onion is revolutionizing accounting by unifying order, payment, and cash flow data in a single platform that automates reconciliation and revenue reporting. We are seeking talented accountants with deep expertise in the problems we are solving and relationship management skills to assist our customers in adopting new processes. We are thrilled to be a new home for professional accountants ready to do extraordinary work and make a difference with specialized backgrounds in disruptive technologies.

What You’ll Do 

• Manage technical accounting relationships with enterprise customers

• Help scale the customer experience team to meet the needs of customers of all sizes

• Mentor the customer experience team on technical support questions and help them guide customers on new workflow adoption

• Assist with urgent customer requests and escalate as needed

• Support the sales team by demonstrating our software and providing technical accounting context for prospects

• Advise customers on best practices for implementing the Blue Onion platform

• Help to build a customer-facing knowledge base and in-app tooltips to help customers learn and use the platform 

• Maintain a deep understanding of the Blue Onion application and functionality

• Advocate for the customer internally, helping shape our products to meet accountants’ needs

• Provide technical product support and answer accounting-related questions

Required Skills

• You’re the best at what you do, take ownership of your work, and are highly curious

• You love working with others and teaching others new ways of doing things

• Bachelor's Degree in Accounting or Finance

• At least 7+ years of accounting experience, ideally with a combination of Big 4 and industry experience

• E-commerce experience is a plus

• Ability to handle various tasks simultaneously, prioritize open issues, and manage multiple deadlines

• Work independently, and as part of a larger team, to utilize your industry experience and creativity in creating customer solutions

• Experience with complex workflow automation and reconciliation platforms; a technical background is preferred but not necessary

• Possess strong written and verbal communication skills

Blue Onion Values

Build It With Purpose. We build with our customers, not just for them. We work to empower,  and focus on the problems that matter with efficiency and humility.  

Own It With Empathy. We show up. We’re accountable, approachable, responsive, and helpful. 

Tackle It Together. We find solutions together, and communicate frequently. We consider all voices equal, and all opinions are encouraged.  

Make It Clear. We set clear and honest expectations. We’re transparent in word and action. 

Compensation $100,000 - 140,000, commensurate with experience