GoGoGrandparent
A concierge service for seniors’ rides, meals, meds, home and more.
Geriatric Onboarding Specialist & Case Manager
About the role
Background:
GoGoGrandparent’s (GoGo’s) mission is to help older adults live independently in their home for as long as possible. We currently do that by tailoring existing on demand APIs to the needs of people living with mobility, visual, cognitive and dexterity impairments. Our service is a virtual caregiver that monitors the instrumental activities of daily living (mobility, meals, groceries, medication delivery & home management) for tens of thousands of older adults around the United States. Our fully-remote team of 125 is operating profitably with an 8-figure run rate & has not raised venture capital financing to date. The company was started in 2016 and inspired by the cofounder’s grandmother, who still uses us to this day.
Job Description:
We’d like to better understand our clients comprehensively when they sign up with us. We’re looking for someone to meet with new clients and learn more about their socioeconomic status and independent living needs. Based on clients’ needs, you will be able to research and connect them to resources near them that can support them. You will also be able to “set up” their GoGo profile based on their preferences in such a way that the client will be able to effectively use GoGo’s 5 service offerings (transportation, meal management, grocery management, medication delivery & home maintenance) to support their current needs.
Job Requirements:
- This job is a great fit for someone with a background in geriatric social work or geriatric nursing aligned with GoGo’s mission.
- Someone who has delivered care in a virtual telehealth setting, and capable of managing a diverse care team with clinical and non-clinical members.
- Ideally this individual will have a track record in the health/tech industry, with experience in care management and navigation.
You must be excellent at:
- Researching social and local programs - based on a client’s needs, you’re able to find local, state and federal government and non profit programs that could help them.
- Managing yourself and being accountable - you’ll be working closely with other people but will need to be very good at connecting the dots with only high-level direction. This means figuring out whatever unknowns there are efficiently, asking good questions, being resourceful, and being solution-oriented.
- Learning new things quickly - you will need to learn how each of the operational departments at GoGo work, keep abreast of their changes and advocate changes to better serve our clients. You’ll need to learn how to use some simple elements of our internal dashboard. You’ll have to be resourceful and pick up enough to get going quickly.
- Written and oral communication - convincing someone of something through your writing, and sometimes verbally, is an important part of this role. We value attention to detail (there will be lots of details in everything you do at GoGo).
About the interview
Interview process 1st step - 20 minute call with CEO 2nd step - take home project (see preview of project below) 3rd step - presentation of take home project 4th step - 30 min call with panel
Take-home project:
We’ll ask you to listen to two real GoGo calls. As a social worker, what things do you want to learn more about when it comes to each person's environment? What catches your attention that could impact how we help this person? What questions would you ask this client in a follow up call? What could we have done better to serve their needs?
Based on the location of each client, what resources could you find that may benefit them outside of GoGo?
About GoGoGrandparent
We built GoGo for our own grandparents and were amazed to see it grow to touch the lives of hundreds of thousands of seniors across the United States and Canada. What shocked us then and it still does now, is that between 30 - 40% of our new signups have smartphones. We didn’t understand why. When we called and asked a few, they told us that Uber and Lyft had 'stopped working' for them.
After puzzling over that for months, we realized what the problem was.
Managing transportation - on Lyft, Uber, cab companies, etc is not easy. It’s a ‘self-serve’ experience. The ride requester has to be aware of things like the driver cancelling, getting lost, the driver arriving, the driver not-quite-being-lost-just-down-the-street-a-couple-houses.
Then add the complexities of smartphones: the user has to be on top of updating their own credit card - making sure the pickup pin is in the correct spot - typing in both where they are and where they’re going. All in all, there are about a dozen online and offline "micro steps" ride requesters have to take to get a ride. And god help anyone who needs to remember their Apple iCloud password to update an app.
We didn't know this when we started, but it turns out that ordering and managing a ride gets more difficult the older you get, almost in the same way that driving a car gets more difficult the older you get.
What gets us excited now (and what we’re hiring for) is that technically this ‘self-management problem’ doesn’t just stop at rides. There are lots of things that get harder to do as you age. People have known this for a long time and that’s inspired a lot of the solutions that older adults currently have.
Based a lot on the experiences we’ve had so far, we believe that by becoming the ‘management layer’ for the things that older adults struggle with as they age we have a better chance to offer older citizens independence without having to ask them to move out of their homes.
Within the next ten years the number of people over the age of 65 will be larger than the number of people under 18 for the first time in history. 11,000,000 people over the age of 75 will stop driving due to age related cognitive or physical decline. When they stop driving, they’ll be forced to rely on friends and family, live in a community, or have caregivers. GoGo is working to make sure that losing your youth doesn’t mean losing your independence.
Joining us at this time is a really exciting opportunity for folks looking to make meaningful impact on people’s lives. We’re a small team that’s built a profitable and fast-growing business over the last three years. Now we’re looking for partners to join us as we make GoGo a household name.
Anyone joining GoGo at this phase of the company will have a huge and life changing level of impact on a size-able and growing user base. We want people to have rich and meaningful lives at any age. We’re bringing people freedom and hope, one life at a time.
