Technical Implementation Specialist

About Yuma.ai

We are transforming the way Shopify businesses run their customer service operations through AI. We are leading the way in the rapid adoption of LLM AI-powered support for merchants.

We are still a small and mighty team, but we are moving quickly. We are heavily focused on delivering value to our rapidly growing user base. This is the only thing that matters, and this is why we need you! We have experienced significant growth and have a large number of customers to make happy :)

Role Overview

As a Technical Implementation Specialist, you will play a crucial role in helping our merchants succeed on our platform. This position involves assisting customers, understanding their business processes, and seamlessly integrating them into Yuma to automate their customer service.

You will face technical challenges and diverse problem-solving opportunities on a daily basis. It is not always easy to harness the power of AI! If you are someone who enjoys exploring technology, excels at troubleshooting, and prioritizes customers, this role might be perfect for you!

Key Responsibilities:

Technical Support: Identify and resolve technical challenges faced by Yuma's customers. To excel, stay up-to-date on Yuma's features, enabling you to provide expert guidance during implementation, ensuring a seamless customer experience.

Technical Implementation: Understanding the customer's requirements and translating them into the Yuma platform will be a key and significant part of your role. There will always be tasks to enhance customers' experience and the value they receive from Yuma.

Customer Support: Be the primary point of contact for Yuma.ai customers, whether they reach out via email, Slack, or chat. This is not a "respond and forget" role; we seek an individual who builds enduring relationships with our customers, becoming an integral part of their AI implementation success.

Voice of the Customer: Collaborate closely with the entire Yuma.ai team; we highly value the insights you bring from your frontline position interacting with our customers. Your input is invaluable as we strive to create the ultimate AI solution for Ecommerce Customer Service.

Notes and Logging of Actions: Your strong organizational skills will enhance your ability to excel in this role. We emphasize the importance of maintaining comprehensive records of your interactions with customers. Record all issues, resolutions, and actions taken so that any team member can assist our customers effectively at any time.

Required Qualifications:

AI Knowledge: Familiarity with ChatGPT and technical products in general is a must have.

Technical Support Experience: Minimum of 3 years of customer support experience, particularly with software or tech products. Experience in the AI industry is a significant advantage.

Communication Skills: Exceptional written and verbal communication skills are essential for delivering friendly and helpful customer support.

Problem-Solving: Your ability to troubleshoot technical issues and solve tech-related problems will be your superpower in this role.

Adaptability: Yuma.ai operates in a fast-paced environment, and if you thrive in a remote work setting, you're the ideal candidate we're seeking.

Our Culture

Please, if you are considering applying, first read our culture page: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4

🙏 Please don't take it personally if you don't hear back from us quickly or at all. We receive a large number of applications, and unfortunately, time is scarce in startups, so we can't reply to everyone.