Worklytics

Analytics to improve how teams work and collaborate

Customer Insights Program Manager

$115K - $145K
Location
Seattle, WA, US / Remote (US)
Job Type
Full-time
Experience
6+ years
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Philip Arkcoll
Philip Arkcoll
Founder

About the role

Overview

Worklytics is looking for a driven, creative, customer-facing Insights professional to join the team on the ground floor and deliver impactful analyses that help senior-level customer stakeholders plan for the future of work.

About Worklytics

Worklytics was founded as a people-centric analytics solution built to help companies improve employee experience. We are passionate about 3 key aspects of team dynamics: collaboration, trust, and innovation. Our focus on privacy and security led us to create a best in class analytics platform that only takes anonymous data to provide powerful metrics that help improve workplace cohesion in large teams. Some of our most popular research topics include:

  • Manager & meeting effectiveness
  • Reducing friction in the return to office
  • Cross-functional collaboration and organizational network analysis
  • [Your big idea here!]

About this role

The Customer Insights team is focused on leveraging Worklytics data & metrics to tackle big customer questions and enabling data-informed thinking at the most senior levels of our customers’ organizations. We lead from the front on new use cases for data about how teams collaborate, and always put employees first in our recommendations.

Tactically speaking, this team owns the delivery of bespoke consulting projects, manages strategic customer relationships, and advises customers on their use of Worklytics data in both ad hoc analyses and ongoing programs. On a typical day in this role, you will:

  • Own project management & delivery for a handful of our most strategic and complex customers
  • Present data-driven narratives to senior-level customer stakeholders in a live meeting setting
  • Leverage SQL and other tools to convert proprietary data assets into actionable analyses for customers
  • Deliver a high-quality work product that answers, “so what?”
  • Advise on the appropriate methodologies for addressing customer questions
  • Proactively recommend updates to our data schemas and metrics based on your experience working with customers
  • Automate & scale processes and analyses where appropriate
  • Continuously improve our and your work product so we can surprise and delight our customers

About you

We’re a small, nimble team and look for people that share our values. To be successful as a Customer Insights Program Manager, you will need:

  • 5+ years of experience in a data science, consulting, or comparable analytics role
  • Customer-facing presentation experience, ideally with a VP+ level audience
  • Experience working in a fast-paced, innovative environment
  • Comfortability using SQL to generate insights for customers. Experience with scripting languages (Python, R, etc.) is a plus
  • Data visualization skills and a strong perspective on data storytelling
  • Proficiency in generating reports and presentation slides that resonate with technical and non-technical audiences
  • Creative problem solver with a bias for action
  • Ability to grow with us & desire to take on progressively more responsibility
  • Statistics background a plus

About Worklytics

Worklytics is a people analytics startup based in NYC and Seattle. We provide our customers real-time insight into Employee Experience by analyzing data on work and collaboration in common productivity tools (G Suite, Office 365, Slack, GitHub, Jira, and more). We combine these data sources with HR systems, engagement surveys, performance reviews and more to discover how team environments and behaviors drive employee outcomes.

Our challenges include processing huge volumes of data about activity across all these tools and using cutting-edge ML techniques to extract actionable insights, while maintaining the highest levels of security and privacy.

Worklytics
Founded:2016
Team Size:9
Location:Seattle, WA
Founders
Philip Arkcoll
Philip Arkcoll
Founder
Erik Schultink
Erik Schultink
Founder