Magic
Turbocharge your business with Magic virtual assistant
Customer Success Manager - Philippines, Remote
About the role
About Magic
We are a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Why this role exists
The Customer Success Manager for Magic Dedicated Product will manage the client relationship with multiple assistants, aiming to understand their core needs, address business pain points, and build trust and product knowledge. This role will ensure that client needs are met, assess the capacity of their current assistants, and identify ways to supplement their requirements with the Dedicated product.
Interested candidates must:
have at least 3 years of prior experience in account management, relationship management, or customer success. have a proven ability to meet or exceed revenue and retention goals. have experience working with B2B clients, preferably within the US have experience dealing with C+-level clients. be proficient in using CRM software such as HubSpot have a Bachelor's Degree in any course.
To set your expectations, you must know that…
Work schedule is between 10pm to 10am Philippine time, 5 days/week Salary budget is Php70k-100k per month. Full-time regular position with government benefits PTO credits and HMO coverage available upon regularization 100% remote position with provided office equipment.
Read on the full job description and apply through this link: https://magic.pinpointhq.com/postings/906e1c4d-a827-442a-ab41-ebab702f748f?utm_medium=job_board&utm_source=Y+Combinator
About Magic
Magic is a Y Combinator-backed software company in San Francisco, CA that is building a hyper-intelligent, ubiquitous assistant available over SMS, email, chat apps, and other digital channels.
We provide world-class service 24/7 to our influential and diverse user base, many of whom use Magic dozens of times per day and say they couldn't live without Magic. We have a large waitlist of customers that we are scaling up to roll out our product to.
Magic was founded in 2015 by a team of software engineers with one simple premise: create a natural language interface to the complexity of the world, delivered by a combination of artificial intelligence and human expertise. We are hardcore developers at heart, we are highly iterative, and we are relentless. We are minimal and focused on writing code that really matters. We don't stop until we are done.
