IMPORTANT: Please complete our Ashby application form linked below in order to be considered for this role. Sending a message through WaaS is not sufficient. Unfortunately, if we do not receive an application from you, we will not be able to consider your candidacy.

Click here to complete an application: https://jobs.ashbyhq.com/probablygenetic

We are looking for a Patient Support Specialist who will be the compassionate frontline of our patient interaction, ensuring a world-class experience with our service.

What you will do

As a Patient Support Specialist, you will be the primary point of contact for patients, guiding them through their testing process and addressing any queries they may have. Your responsibilities will include:

• Communicating with patients via email, text, and phone calls

• Developing materials to help patients use our service

• Collaborating with the product and engineering teams to improve the experience patients have with our service

• Building processes to reduce manual labor and scale our operation

• Collecting and analyzing patient feedback

Who you are

What will help you succeed in this role:

• 2+ years of delivering exceptional customer service, with a preference for those with a background in healthcare or life sciences

• Ability to conceptualize new processes to reduce manual labor

• Excellent written and verbal communication skills

• Highly organized and detail oriented

Some things that are not required, but you will learn on the job:

• Basic genetic testing knowledge

• An understanding of the lived reality of patients and families affected by severe complex diseases

As with all new hires at Probably Genetic, you will also need to be:

• A good person. We work with some of the most marginalized populations on the planet and empathy is key

• Patient-focused and motivated to have a lasting, positive impact on humanity

• Comfortable in a fast-paced, often ambiguous environment with rapid change

• Action-oriented and excited to build a company from the ground up

The salary range for this role is $44,000-$91,000 annually. Actual compensation offered will depend on several factors including but not limited to: work experience, education, skill level, and/or other business and organizational needs.

What we offer at Probably Genetic:

• An engaging and supportive team

• 30 days of vacation a year

• Hybrid, flexible work

• A “work from anywhere” policy, up to 4 weeks a year

• Competitive equity grants

• All-expenses paid quarterly team retreats

• Benefits including medical and vision

This is a hybrid role that will require working on-site 3 days a week in San Francisco. Local candidates only.  Relocation is not offered for this role. 

Please apply directly on our website: https://jobs.ashbyhq.com/probablygenetic

Probably Genetic is committed to fostering a welcoming and inclusive work environment for people of all genders, sexuality, ethnicity, socioeconomic background and life experiences. We urge candidates of all backgrounds to apply. If you require specific accommodations as you interview or consider working with us, please let us know.