Support Engineer

Sandbox Banking is looking for an exceptional Support Engineer who wants to reshape financial services infrastructure by ensuring that consumers and businesses have access to fintech software within their banking institutions.

We have rapidly growing revenue, customers that love our product and investment from Y Combinator (W17) and Horizon VC. We are a distributed team with employees across the United States.

Sandbox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Product

Sandbox Banking provides a platform called Glyue – a low-code iPaaS used by banks and credit unions to quickly connect their systems.

North American regional/community banks and credit unions are transforming the digital experiences they deliver to customers.

Increasingly, they solve this challenge by sourcing software from fintechs, which are companies that specialize in building and operating financial services software. The fintechs can be incumbent vendors (e.g. FIS, Fiserv, Salesforce), newer market disruptors (e.g. nCino, Five9, Snowflake), or even early-stage providers with fewer than a handful of customers. Unfortunately, distributing new software to banks has historically been a long and painful process due system integration and data security hurdles.

Sandbox Banking solves the above problem by empowering banks and their vendors to quickly and safely build integrations! Our platform (Glyue) allows anyone who can use Excel formulas to connect banking systems, thereby enabling subject matter experts (including both developers and non-developers) to contribute directly to integration construction. The platform saves customers massive time by shipping with pre-built system adapters and solution templates (i.e. integration logic) relevant to the business processes that banks actually want to automate. Furthermore, the platform’s fine-grained authentication and permissions model provides banks with strict control over which people/software can access particular system data and operations.

Banks and fintechs love the platform. Banks are able to quickly and cost-effectively leverage cutting-edge solutions without compromising on integration; fintechs don’t need to spend time and money on activities outside of core product development and distribution.

Why Work at Sandbox?

• Small team that is growing fast – your impact will quickly be meaningful.
• Teammates who are smart, curious, and driven to succeed. You will always be learning.
• You’ll be joining a company with rapid revenue growth, a significant client base (85+ banks and credit unions), enterprise fintech partners (nCino, Blend, Upstart, every publicly traded core processor provider in North America), good investors (e.g. Y Combinator, SixThirty, Forum Ventures, Horizon VC), and great unit economics. There are a myriad of benefits to working for a company that wins.
• Ownership of problems from start to finish.
• Significant impact on the direction of the product. Everybody in the company contributes ideas to the product backlog, but you’ll have influence over the merging, division, recombination, and synthesis of the ideas. You’ll refine ideas into user stories, and ultimately help decide development sprint priorities.
• Your ideas and opinions about the product will matter. Everyone in our company contributes to our product roadmap.
• You will acquire useful knowledge of markets, users, technologies as well as hone all aspects of your product management skills (since there will be no other professional product manager to start).
• Remote-first organization that provides geographic flexibility (although all employees must live within the US).
• Competitive base salary and benefits package.
• Your work will transform the banking industry and vastly improve outcomes for customers and partners.

What You'll Do

• Interact directly with clients to provide expert-level support for Glyue platform
• Diagnose and resolve technical issues and provide guidance to clients
• Utilize Python to develop custom solutions and enhance support efficiency
• Create, organize, and maintain documentation, making it easily accessible for other support team members and clients.

Requirements

• 2+ years of experience in supporting a technical SAAS product.
• Attention to detail as it relates to creating documentation, tracking errors and managing/troubleshooting client installations.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical concepts to non-technical individuals.
• Ability to work under pressure and handle multiple priorities in a fast-paced environment.
• Conceptual understanding of APIs and Middleware (REST, SOAP, gRPC).
• Professional experience with Jira or a similar ticketing system.
• Professional experience with Python or a similar scripting language.
• Professional experience with Salesforce or a similar CRM system.
• Professional experience with Confluence or a similar document management system.

Bonus Experience

• Startup or early stage company exposure.
• Banking/Finance/FinTech exposure.
• Banking core (Fiserv, FIS, Jack Henry) exposure.
• Software integration and/or data engineering exposure.
• Information security and regulatory compliance exposure.

Logistical Requirements

• Ability to travel for one week, twice per year to an all-hands onsite.
• Legal authorization to work for Sandbox Banking. NOTE: We are unable to sponsor work visas at this time.