Customer Success Manager

Description

Blue Onion is revolutionizing accounting by unifying order, payment, and cash flow data in a single platform that automates reconciliation and revenue reporting. We are seeking a customer success manager with deep expertise in the problems we are solving and relationship management skills to support and retain our existing customers.

What You’ll Do 

• Be the primary point of contact for all post-sale customer interactions

• Own the customer relationship and manage customer lifecycle from implementation to renewal  

• Manage customer ticket system, assisting with urgent customer requests and delegating as needed to other teams

• Support internal and external renewal process across all accounts

• Collect customer feedback to inform product team 

• Monitor customer health scores, and identify churn risk factors 

• Understand our customers and their needs

• Create and manage key customer analytics and reporting 

• Work closely with sales, technical account management and leadership teams on key strategic initiatives, project managing some internal projects 

Required Skills

• 3+  years of customer success experience, ideally within B2B SaaS startups

• Bachelor's Degree, with accounting or finance education or experience a plus

• Expert cross-functional project management 

• Possesses strong written and verbal communication skills

• Excellent listener with the ability to de-escalate issues 

• Self-starter who takes initiative and isn’t afraid to fail

• Loves working with others and teaching others new ways of doing things

• Ability to handle various tasks simultaneously, prioritize open issues, and manage multiple deadlines

• Works independently, and as part of a larger team, to utilize their experience and creativity in creating customer solutions

• Able to influence as needed 

• Takes ownership of work, and is highly curious

Our Values at Blue Onion

Build It With Purpose. We build with our customers, not just for them. We work to empower,  and focus on the problems that matter with efficiency and humility.  

Own It With Empathy. We show up. We’re accountable, approachable, responsive, and helpful. 

Tackle It Together. We find solutions together, and communicate frequently. We consider all voices equal, and all opinions are encouraged.  

Make It Clear. We set clear and honest expectations. We’re transparent in word and action. 

Compensation: $70,000 - $90,000 commensurate with experience